Our party of three—one adult with two elementary school aged kids—traveled from Montreal to Boston on the Holland America Line (HAL) Maasdam during the last week of August 2012.
Family travel, cross country, without cars or planes
I opted to make our usual New England to Pacific Northwest summer visit without flying on any airplanes in the summer of 2012. I accomplished this by booking the train across the USA westbound (Amtrak), then a combination of train (Via Rail) and this cruise to complete our voyage home via Canada.
As in the USA, there are vast, gorgeous swaths of undeveloped country in Canada that are simply inaccessible by road. The train travels through some of them. Others are better reached by water.
A traveler who goes by ship, not a dedicated cruiser
I am a traveler who sometimes goes by ship, not an inveterate cruiser. I love the convenience of unpacking once, then seeing many ports. I can sit by a window and stare at the open sea for hours, so I like to travel by ship. The ship’s amenities are less exciting to me than the voyage itself.
If I do book a cruise, the features I find most appealing have to do with smaller crowds, shorter lines, and better access to ports rather than luxurious finishes or extravagant meals. I’d love to find myself surrounded by fascinating companions, but I’m very capable of entertaining myself if I can find a quiet corner in which to do so.
A mom and two boys embark in Montreal
We’d had the pleasure of my husband’s company during the first leg of our Canadian voyage, so, rather than hassle with child safety seats in a taxi, my husband took a cab and drove with our luggage to the embarkation port in Montreal.
Having left home in mid-June with a return to Boston on September 1st, we traveled with more luggage than we could carry. We checked six checked bags at debarkation, but I blame much of this bulk on the cruise’s mandatory formal nights.
I walked with the children from our Vieux Montréal hotel—the spacious, lovely, and very conveniently located Marriott SpringHill Suites—to the port.
Montreal cruise terminal
The port of Montreal was slightly different than our home port of Boston with a security checkpoint at the exterior gate as well as the screening I expected inside the terminal building. That meant I had to show our passports as we walked up, and I was worried that my husband’s cab would be turned away since he had no ticket or other proof of his need to come onto the pier.
It was actually no problem at all! He passed through in the cab and was waiting for us when we made our way up to the second-story passenger entrance. Cars dropping passengers off drive up to the departure level on a ramp, just like many airports.
Arrival by automobile is no doubt much more common than walk on passengers, perhaps explaining the greater scrutiny the boys and I received at the gate from the street. We said goodbye to DH at the curb, and he resumed his taxi for the airport and his own, much quicker, trip home.
Port staff in Montreal were pleasant and efficient, and I had no trouble with any part of the embarkation process though I speak no French. I found the overall embarkation process easier in Montreal than I had on a previous cruise from Boston.
The location of this port is so wonderful for a tourist. It was easy for us to visit a museum festival on the morning of our departure as it was literally across the street from (and in sight of!) the docked Maasdam. If one stays in the old part of town (Vieux Montréal), there is no need for any transport except healthy feet to get from hotel to ship, luggage-depending, of course. To me, this was ideal.
Checking in baggage was done right at the curb, so no need for a porter to move our many heavy bags after we said goodbye to my husband. We arrived exactly at our suggested boarding time of 1 pm, and there was a wait of perhaps one or two other passengers before we were checking in with an agent. We proceeded up the gangway and onto the ship, and were aboard within minutes.
I was taken a bit aback upon boarding that we were given no indication of which way we should go. As a lady coming aboard with two distracting little people and several bulky carry on bags, I expected to be offered directions if not help with the luggage, especially as there seemed to be no queue placing demands on the staff. Since this was the only service issue we encountered during the rest of our week, I mention it only so the reader might be expecting it; I had no significant problems with HAL’s overall level of service on the Maasdam.
We found a deck plan by the elevators and were easily able to make our way to our stateroom after that. I’d booked a reasonably priced inside cabin—Main deck 576—and we were quite satisfied with the size and layout. With three of us sharing a room, our sofa was made up as a bed, and we did not have a coffee table in the middle of the room. I was happy with that since it would’ve been in the way, not helpful.
We went for lunch right away so we wouldn’t miss it, and then visited the Club HAL facility up above the Lido restaurant. While my kindergartener had been too intimidated to spend any time in Carnival’s children’s facility two months earlier, he and his brother were very excited to check out Club HAL. They both ended up begging to spend every possible minute there.
Since HAL is not primarily a “family oriented” line, I’ll speak to Club HAL at some length. I didn’t ask how many children were on our voyage, but it was obvious to an observer that the number wasn’t large. We arrived in Boston four days before our first day of school, and many districts would have already begun, so the timing of this voyage didn’t invite school-age families. For my kids, that turned out to be great.
There were just enough kids that there always seemed to be at least one other person to play with at the Club, but the room was never full. I think the most I saw attending at once was 12 kids. I felt very confident that the counselors could keep all well in hand.
There were three youth staff crew members—Jacob, Alyssa, and… the nice girl whose name my kids never learned! All of them were friendly to me upon drop-off/pick-up, and my kids liked them all quite well.
Maasdam’s Club HAL has XBOX 360 with Kinect for video games. (My sons felt this very important to include in the review.) I was happy that the games available for the pre-teen group—ages 3-12 combined for our cruise—were rated E10 or younger. When I inquired, I was reassured by the staff that kids are not allowed to play video games at all times, but that they have structured activities interspersed with free time when the kids may choose video entertainment.
Club HAL hours were 8am-4pm for port days and 9 – 11:30 am/1 – 4 pm during our one sea day. Evening hours were always 7 – 10pm. I brought my kids into the ports with me and found it hard to imagine leaving them aboard the ship while I walked around town, but that was an option.
The staff orders up lunch if you do leave your kids all day, but, for logistical purposes, they have to be signed in by 11am to have lunch at noon. The staff did a good job remembering my kids’ special—but not extraordinary or life-threatening—dietary needs, though their paperwork seemed less thorough than what I’d filled out on Carnival previously. I wondered if this was because the scale of the program was so much smaller, giving staff more bandwidth to query individual children about their needs.
My kids felt really special when they were each given a Club HAL backpack and souvenirs at the farewell party on their final night. Really, everything about this low-key program was perfect for my kids. If you are introverted or quieter people, a less family-oriented cruise can be a really good fit. Sometimes, it seems like the travel industry definition of “family” is “boisterous.”
Acceptance of kids by other, child-free passengers
I was worried about getting nasty looks or other flak from older or child-free passengers on a HAL cruise. I’ve read comments online from people who don’t think kids belong on “their” ships at all. In spite of that, every word of feedback I heard about my children aboard the Maasdam was positive.
I’m sure it helps that I am a strict parent with high expectations. My kids were never unsupervised. I travel with my children to share experiences with them—I’m rarely looking to send them off to babysitting so I can do my own thing.
What I did hear from about a dozen different guests were compliments on my well-behaved children. That was personally gratifying, but, more importantly, shows that not every “typical HAL cruiser” will be negatively inclined toward a family with reasonably mannerly children.
We did strictly follow the dress code every day, including neckties on formal night, and I’d say we were more dressed up than the average passenger.
Entertainment options: Explorations Cafe by day
As I share my thoughts on HAL’s entertainment options, keep in mind that I am not a party person. Maasdam was more my speed than my previous experience on the exuberantly upbeat Carnival Glory, though I liked the happy atmosphere on the Glory more than I ever expected I would.
I enjoyed a short talk on the geology of the region we traversed, but not quite enough to attend the subsequent port lectures which seemed to feature an emphasis on shopping. I would prefer much more in depth lectures about the history, culture, and geography of every port of call, especially if they went beyond the obvious tourist highlights I’ve probably already read about while planning the trip.
The Explorations Cafe was by far my favorite spot, and I spent most of our time at sea there doing jigsaw puzzles. My younger son observed that the Maasdam actually had books in its library, unlike the really poorly named “library” on the Carnival Glory with approximately four linear feet of books on a wall of otherwise empty shelves.
I loved having the espresso bar right next to the library and paid the extra fee for one specialty coffee each day. I found the caffè mocha here overly sweet, but my favorite barista (the only male barista I saw on the ship) could make a decent latte.
Entertainment options: disappointing by night
In spite of my low-key nature, evenings were probably the low point of the voyage for me. I am in my 30’s, and my kids wanted to spend their evenings at Club HAL without me. After dinner, I would take the kids to the Club, go back to my room and put on comfortable shoes, then take a walk around the open deck if it wasn’t too windy outside.
Some evenings, I worked on the jigsaw puzzles again, but the light wasn’t as good and it wasn’t as fun in evening clothes with darkness obscuring the magnificence of the sea.
I attended one show, but I prefer serious theater to song-and-dance stuff, so it wasn’t to my liking.
By the end of the week, I was accustomed to carrying my notebook around with my evening bag. I would sit somewhere dim enough that I could see the moonlit waves outside, nurse one drink, and write in my journal until it was time to pick up the kids.
This quiet activity isn’t very different from my typical, and preferred, vacation style, but there was something about being aboard a ship that gave it a melancholy tinge. Alone, watching the moon over the ocean, I missed my husband terribly.
I went to the “Disco Inferno” evening in the Crow’s Nest hoping to relive my youth and dance a little. I never get to dance at home unless you count rocking out with a kindergartener. But the dance floor was literally empty for the hour of my attendance. Too bad!
This assessment is probably most relevant to solo parent travelers, most of whom already know that cruises are designed to cater to couples. I didn’t take advantage of any “singles” oriented options from the cruise line because I wasn’t really traveling alone (I had two little dinner companions), and I definitely wasn’t looking for a Love Boat style singles experience!
The stateroom was exactly what I expected and fully met my expectations. I will echo every modern cruiser and reiterate the wish for more electrical outlets in convenient places. A clock with iPhone dock would also make my life better; hotels are catching on, so why not ships?
The Maasdam inside stateroom layout was almost identical to my Carnival Glory outside stateroom experience, minus one helpful shallow cupboard and the porthole, of course. It was fine. Even with six suitcases plus three carry on bags, we had no trouble putting away all of our clothing for the trip and tucking every suitcase away out of sight. Our very large bag fit under the bed, which I’d worried about.
For a couple of adults to share a room, more desk or table space would be nice, but, really, the room was exactly as described and held us comfortably. The exception, perhaps, was when we were all dressing for dinner in the narrow standing space between desk and beds.
Sharing with another adult or a teenager who fusses about primping would be radically different, and probably miserable. I’ve heard that some cruisers resort to dressing in the gym locker room when quarters get too tight, and it sounds like a brilliant idea.
Everything in the bathroom was fine, though I’d vote for shelves on both sides of the mirror (not just one.) Putting the Kleenex dispenser on the side of the sink near the door instead of way back by the toilet would make it easier to grab one without going all the way into the bathroom.
Dining experiences were all pretty good. I prefer the dining room and table service, but my boys love a buffet. In the end, we ate most of our breakfasts in our room via room service for convenience. How I love those cards on the doorknobs that make breakfast appear at just the right time! This is what I miss most when I return home from a cruise.
Breakfast always arrived promptly—even a few minutes early—which is a tiny bit of an oops when I’m still in a towel fresh from the shower. Lunch was usually spent at the Lido buffet, and almost always consisted of sandwiches made by the very kind Apri.
We were assigned “any time dining” because that’s all that was available when we booked our cruise. After we ate at 5:30 pm the first two evenings, the dining room reservations fellow asked if we’d like to take the same reservation and table for the rest of the trip, to which we happily agreed.
We really liked Herdi, our server, who talked to the boys about his own childhood in Indonesia and listened patiently to long explanations of their pocketed toys and daily activities. We loved our table near the aft windows, and the inexplicable sticker on the mirror glass of the server’s station next to us. It said, “You are beautiful.”
I kept wondering if that sticker was meant to be there to perk up single cruisers or overworked staff, or if someone had “defaced” the mirror for reasons of his own. It was one of those tiny delights life sometimes surprises us with, and it made me smile every night.
The food was all cooked properly and to a good standard, though the desserts tended to look better than they tasted. My lactose-intolerant boys were so happy that non-dairy sorbet was typically on the dessert menu. My little son did miss the “disco dancing dinner” as he called Carnival’s nightly dancing waiter show, but he seemed, overall, to like this experience even better than the one aboard the Glory.
Summing up the family experience on HAL
All in all, the quieter ambiance puts HAL above Carnival in my personal cruise rankings—after all of two trips—but I think I am still looking for my ideal cruise line.
The most useful piece of advice I think I have to offer families is to take the label of a “family friendly” cruise line with a grain of salt.
According to conventional wisdom, I should have taken my kids on a Disney or Royal Caribbean cruise because they “cater” to kids, but I doubt that my little family would have had a better time on one of those lines. A smaller ship with a calmer, less crowded atmosphere was a better fit for us, even if we gave up on features like video arcades and water slides that do carry some appeal for my kids.
I’ve heard that the “right” cruise specialist travel agent can really help with sorting out the myriad options of cruise lines, itineraries, ships, and cabins, but I have yet to make contact with an agent of such quality.
I did extensive research on Cruise Critic and other websites to help me find a good fit for my family, and that’s the main reason I wrote this Cruise Report. Perhaps another mom, hoping to plan a great family vacation, will find some of this information helpful in determining if the Maasdam would suit her family’s needs.
St. Lawrence Seaway ports of call, reviewed
Every port on this itinerary met my primary desideration: I love to step off a ship and be immediately somewhere worth walking around, making shore excursions or public transit an option, not a necessity. The cruise ports of Maritime Canada are very welcoming to self directed visitors who like to walk.
Because I had my kids with me and didn’t want to install child safety seats in taxis, we opted for several of the ship’s shore excursions. All of these were fine, though only in Sydney would I pay to do a ship’s excursion again. Having experienced these ports, next time, I’ll just get around on my own.
In Quebec City, the European vibe of the city was a feature in and of itself. Even my pair of disinterested history students noticed how different it was from the modern American cities with which they were familiar. We admired Quebec primarily by walking through it and enjoying the beautiful day outdoors.
Within blocks of the ship, we discovered a little playground with a pirate ship theme and passed almost an hour letting off steam with the place to ourselves. When we were done there, we rode the Old Quebec Funicular from the lower to the upper town. It’s well worth the fare to avoid walking up that hill!
Quebec City has the only extant fortified city walls in the USA or Canada, and the similarity to a medieval castle made them appealing for an active visit by a pair of boys. We saw the Citadelle military installation and lots of intriguing public art as we meandered back down the hill to our ship.
Prince Edward Island
Prince Edward Island was an enjoyable stop for me, but less exciting for the kids. I was happy to see the Anne of Green Gables house in person; the book was unfamiliar to my young boys. I think the bright red soil at the beach struck them the most notable feature of PEI. On a beautiful, sunny day, it wasn’t a bad holiday spot for our family. We enjoyed the natural setting and lots of tromping around outdoors.
Unfortunately, this is also where we discovered that bus tours make my younger son carsick. Moving to the front seat helped, but every time we climbed back into the bus, he and I were both stressed about whether or not he was going to vomit. Thank God, he didn’t, but he looked green and felt bad.
I would suggest a rental car to view the sites of Prince Edward Island if there are sensitive tummies in your party. The rural nature of the small island made the driving look pretty manageable, and I would normally rather ride than drive.
Sydney, Nova Scotia
In Sydney, though it required another bus ride, the Fortress of Louisbourg was by far my favorite experience on this trip. I think it is, in fact, my favorite living history museum in the world, and I’m a huge fan of these historical re-creations.
The Fortress of Louisbourg 8:15am excursion had massive value added because we were allowed entry into the park before it opened for the day. I relished getting photos of everything without any modern tourists spoiling the historical effect.
This was my first major, in person exposure to the French influence on the settlement of the New World, and I was fascinated by how different it was compared with, say, the British colonial reenactment at Plimoth Plantation. It wasn’t just the obviously different needs of a religious colony vs. a military fortress, but the cultural impulses that dictated what was built, and how.
I intend to bring my husband and come back to Nova Scotia for an extended vacation in the future, I liked it so much. I could easily spend a week just exploring this one attraction. Having an historical gem right in the middle of a gorgeous natural setting was icing on the cake.
Halifax, Nova Scotia
Halifax was probably the most industrial and least obviously tourist friendly port, but it was still an easy walk to the part of the city most people would want to see. There was a nice oceanfront boardwalk that seemed to lead directly downtown from the cruise port welcome center.
I had booked another bus tour for this stop, but the HAL Shore Excursions desk wisely allowed us to swap the winding road to Peggy’s Cove for a shorter ride around town in an open air, horse drawn carriage when I explained the carsickness discovery from the two days before.
We could have skipped the tour and seen the same sights on our own, which is my recommendation for younger families. We’d read about the 1917 Halifax Explosion in a fun series of novels by Cathy Beveridge about time traveling Canadian kids, and it was easy to picture how that event devastated the compact, ocean-front city that hugs its harbor with a natural amphitheater.
Bar Harbor, Maine USA
Here’s a dirty little secret: we skipped going ashore in Bar Harbor.
Living in New England, we’ve been to Maine many times, and we can return whenever we want with a short drive north. When I saw that Bar Harbor was a tender port, where, to get ashore, passengers climb into a small boat to be ferried into port in batches, I gave in to the kids’ begging to spend their last cruise day on the ship at Club HAL.
I was somewhat intimidated by the idea of watching my little guy barf his way into Bar Harbor. That would necessitate either an immediate return trip, probably with more barfing, or spending the day in vomit-stained clothes. That was a good enough reason to relax and enjoy the quiet atmosphere of a ship who’s disgorged the bulk of her passengers in port.
After all, though I love to travel and see new places, a family vacation is about more than ticking off locations from a list. There isn’t really any justification required for taking a day to enjoy life wherever you are, and aboard the Maasdam was a fine location for lollygagging.
This is an updated and expanded upon version of a Trip Report that I posted on Cruise Critic in 2012.