Post-COVID, I’ll remember NCL, Delta & Alaska Airlines put safety first

Norwegian Cruise Line (NCL) Holdings announced on May 7th that, if Florida’s government holds to its misguided law preventing private businesses from enforcing vaccine compliance, NCL will take all of its sailings to other ports outside that state. For a Miami-based company, that’s a pretty bold promise.

While my sun-loathing, beach-avoiding tendencies made Florida’s appeal a mystery to me in the past, its near total lack of sensible governance paints it as a positively terrifying “vacation” destination today. I’m hardly the only one to notice Governor DeSantis’ lunatic anti-corporate stance on this question, either.

I want to commend NCL for making a rational commitment to protect passenger safety even as the pandemic wanes. I haven’t cruised with Norwegian yet, but taking a firm line on this issue after a year of unprecedented collapse in the travel industry gives me a powerful reason to consider them more seriously in the future.2012 Carnival cruise Saint John NB Canada - 3

I’ve only taken a handful of cruises, having traveled twice with Crystal Cruises, once on Holland America Line, and once with Carnival. I’m delighted that Crystal has also adopted a 100% vaccinated passenger policy at this time.

At the same time, allow me to commend Delta for being the airline which blocked middle seats longer than any other major U.S. carrier. Delta ended that policy on May 1, 2021.

By contrast, American Airlines decided after just a couple of months in 2020 (April to June) that cramming passengers three abreast on flights of any duration—while an airborne virus sickened tens of thousands per day in a way science did not yet clearly understand—was sound policy.

AA made this choice well before the second surge of cases and deaths in the United States.AA entertainment welcome screen above pocket with A321S safety card visible

You can bet that Delta has moved up on the list of airlines I’ll choose to fly with going forward.

The day I got my first vaccine jab, I booked tickets home to see my dad for Christmas 2021.

I noticed when Alaska Airlines made the news for banning Alaska state Senator Lora Reinbold. The dis-Honorable Senator Reinbold repeatedly ignored staff instructions, violating a mask order designed to protect her fellow passengers.

Most of those good people were likely Reinbold’s constituents, yet she couldn’t be bothered to don a few square inches of cloth to reduce the risk of infecting them all with a contagious disease. The senator couldn’t know if any those in her vicinity were high risk; she simply didn’t care more about human life than she did political posturing.Tail of Alaska plane visible on tarmac through airport terminal window

I’m incredibly appreciative that Alaska Airlines chose to institute a face covering policy even before the United States federal government implemented its own mandate. I’m proud to say that Alaska is the airline with which I’ve had elite status for the greatest number of years.

I’m gratified that I’ve regularly paid a premium for flights with this airline that chose to do the right thing, even when doing so cost them the business of customers who couldn’t—wouldn’t—be bothered to take any small measure to respect others.

It’s interesting to me that I’ve long felt that customer service was better on Alaska and Delta than on other domestic airlines, even as frequent fliers began complaining bitterly about changes in the latter’s SkyMiles Frequent Flyer program devaluing their points. Personally, I prefer good service and more stringent safety protocols to a higher return paid in free trips.

This post is the product of a lot of noticing, over the course of a pandemic, which big companies took specific kinds of thoughtful action, and how often those actions corresponded with my previous impression of a given corporation. Trader Joe’s and American Airlines disappointed me; Delta, Alaska, and NCL have earned a great deal more of my esteem.

I have a long memory, and I’m the kind of traveler happy to pay a premium to support my values. Here’s hoping some pandemic-era changes in the aviation industry remain, and that the skies stay a little friendlier in the future.

Café notes: Coffee, the Congo, and Lynn Nottage’s play, “Ruined”

I had a great cup of single origin Congo Ituri coffee at the mall last week.

NZ restaurant espresso - 1This is remarkable for several reasons:

  • First, I was at the mall.*
  • Second, I got a great cup of specialty coffee therein.
  • Third, my beautiful pour over arrived with a side order of coincidence.

I simply haven’t the foodie palate or terminology to give you a better explanation for why my cup of coffee was so great, but the barista on duty that day was particularly knowledgeable. He probably prepared my cup with great skill. Certainly the flavor profile of the beans and the roast landed right in the sweet spot for my tastes.

What struck me as I sat down in the café with my cup and opened my library book was the coincidence. Here’s the top of the first page of Lynn Nottage’s play, Ruined, setting the scene:

“ACT ONE, Scene 1: A small mining town. The sounds of the tropical Ituri rain forest. Democratic Republic of the Congo.”

The tropical Ituri rain forest? It rang a bell. I went back up to the café counter and read the menu board once more.

That day, the Nordstrom Espresso Bar was offering a Congo Ituri microlot coffee in the light roast** I prefer. Probably why I’d chosen it from amongst several offerings, including a light roast Kona I’ve enjoyed before.

I drink Ethiopian Yirgacheffe pretty often, and regularly select it preferentially, but I haven’t hit upon another African region for beans that’s become a steady favorite. I’ll certainly seek out more Congolese coffees moving forward, however, on the strength of this one notably wonderful cup.

But here are a few painful questions that I can’t answer, all stimulated by the tough subject matter of Nottage’s play that I read while sipping said cup.

  • How sustainable is coffee cultivation in DR Congo?
  • Does coffee cultivation there typically help the Congolese people, and especially the vulnerable women of Congo whose plight is underscored in Ruined? Is it a path helping average people rise above the legacy of the nation’s bloody civil wars?
  • Are major brands like Nordstrom and Starbucks doing enough to support the individual coffee farmer in the Democratic Republic of Congo? Or are these rich corporations paying less than they should for their beans because they’ve got the might to get away with it?

Honestly, I can’t answer any of these questions after a few days of searching.

Coffee is a delight to me. It is one of my daily pleasures, and, yes, a minor addiction. Coffee is also one the world’s most valuable legal commodities, like petroleum or precious metals. It’s big business on the order of tens of billions of dollars per year, and the needs of the coffee plant itself dictate that it be grown in what are often unstable, developing regions.

It can be hard to evaluate for oneself whether a coffee purchase meets one’s personal standards for ethical sales, environmental sustainability, etc.

Thanksgiving Coffee bean package of Ethiopia YirgacheffeThanksgiving Coffee, an artisan roaster I’ve patronized many times, encapsulates best what a consumer like me seeks with their motto: Not Just a Cup, but a Just Cup. I want to drink great coffee, but I’d prefer not to do so on the backs of modern day slaves.

Nottage’s Ruined is not, I should add, a play about coffee. Its setting is a bar/brothel, and beer, whiskey, and Fanta are the beverages I recall from the script. The subject matter is intense, and should be painful to anyone with an interest in social justice. Or to anyone with a heart.

Like other works I’ve read/seen by this playwright, Ruined is a story about women getting by in a world where someone else wields most of the power. It’s a tale of making do with one’s terrible circumstances, and coming to terms with it all as best as one can.

One needn’t look as far as the Congo to find such injustice and resilience, either. We’ve got plenty of it here at home in America. One of the best plays I’ve seen performed this decade was Nottage’s Sweat*** at the Oregon Shakespeare Festival.

Aside from being a masterful work in and of itself, Sweat also inspired an “immersive transmedia” art project This is Reading in Reading, PA, the Rust Belt setting for that tale of struggle.

It can be hard to unravel the threads of thoughtful consumption in an era of broad scale multinational trade. You could give up completely, or simply begin where you can: by asking questions, and by sharing what you learn. My quick research into coffee farming in the Congo led me to more new questions than answers. Yours may yield better fruit.

Where we all benefit is by calling attention to those with less power than ourselves, and making even small efforts to do them good. Our strength increases with numbers; so, too, does our ability to enact positive change.

*The mall is not my natural habitat.

**As I understand it, it is easier to identify the flavorful nuances of a particular bean when the roast is lighter. I think I’m looking for extra complexity in my cup.

It’s a common misconception that dark roast coffee is “stronger” in every way than light. Roasting destroys some of the caffeine in the beans, so breakfast blends are usually a medium roast to maintain their power to perk!

Dark roast coffee has a deeper color, but it isn’t stronger in every sense of the word.

A few days later, I found two distinct Reserve varietals from different regions of the Congo at a local Starbucks with a Clover machine (used for making specialty single brews and not offered at most locations.) I enjoyed a cup of Idjwi Island Reserve, but not quite as much as the Nordstrom Congo Ituri.

But NOT the world’s second most valuable commodity, as you’ll see misstated all over the internet. My brief bit of research suggests that was true back in the 1970’s or so, but hasn’t been factual for quite some time. If you want to read more, try this article.

***And, in what has been my favorite performance in years, I must draw attention to the quiet dignity of actor Carlo Albán who traveled with Sweat from its world premiere at OSF to New York City. He played an often nearly invisible busboy in the play, usually reacting to the “bigger” characters swirling around him, and did it with such a beautiful, aching intensity that I was frankly honored to spend a few hours with him at an OSF dinner later on. I’m not the only one who was similarly affected by Mr. Albán!