Post-COVID, I’ll remember NCL, Delta & Alaska Airlines put safety first

Norwegian Cruise Line (NCL) Holdings announced on May 7th that, if Florida’s government holds to its misguided law preventing private businesses from enforcing vaccine compliance, NCL will take all of its sailings to other ports outside that state. For a Miami-based company, that’s a pretty bold promise.

While my sun-loathing, beach-avoiding tendencies made Florida’s appeal a mystery to me in the past, its near total lack of sensible governance paints it as a positively terrifying “vacation” destination today. I’m hardly the only one to notice Governor DeSantis’ lunatic anti-corporate stance on this question, either.

I want to commend NCL for making a rational commitment to protect passenger safety even as the pandemic wanes. I haven’t cruised with Norwegian yet, but taking a firm line on this issue after a year of unprecedented collapse in the travel industry gives me a powerful reason to consider them more seriously in the future.2012 Carnival cruise Saint John NB Canada - 3

I’ve only taken a handful of cruises, having traveled twice with Crystal Cruises, once on Holland America Line, and once with Carnival. I’m delighted that Crystal has also adopted a 100% vaccinated passenger policy at this time.

At the same time, allow me to commend Delta for being the airline which blocked middle seats longer than any other major U.S. carrier. Delta ended that policy on May 1, 2021.

By contrast, American Airlines decided after just a couple of months in 2020 (April to June) that cramming passengers three abreast on flights of any duration—while an airborne virus sickened tens of thousands per day in a way science did not yet clearly understand—was sound policy.

AA made this choice well before the second surge of cases and deaths in the United States.AA entertainment welcome screen above pocket with A321S safety card visible

You can bet that Delta has moved up on the list of airlines I’ll choose to fly with going forward.

The day I got my first vaccine jab, I booked tickets home to see my dad for Christmas 2021.

I noticed when Alaska Airlines made the news for banning Alaska state Senator Lora Reinbold. The dis-Honorable Senator Reinbold repeatedly ignored staff instructions, violating a mask order designed to protect her fellow passengers.

Most of those good people were likely Reinbold’s constituents, yet she couldn’t be bothered to don a few square inches of cloth to reduce the risk of infecting them all with a contagious disease. The senator couldn’t know if any those in her vicinity were high risk; she simply didn’t care more about human life than she did political posturing.Tail of Alaska plane visible on tarmac through airport terminal window

I’m incredibly appreciative that Alaska Airlines chose to institute a face covering policy even before the United States federal government implemented its own mandate. I’m proud to say that Alaska is the airline with which I’ve had elite status for the greatest number of years.

I’m gratified that I’ve regularly paid a premium for flights with this airline that chose to do the right thing, even when doing so cost them the business of customers who couldn’t—wouldn’t—be bothered to take any small measure to respect others.

It’s interesting to me that I’ve long felt that customer service was better on Alaska and Delta than on other domestic airlines, even as frequent fliers began complaining bitterly about changes in the latter’s SkyMiles Frequent Flyer program devaluing their points. Personally, I prefer good service and more stringent safety protocols to a higher return paid in free trips.

This post is the product of a lot of noticing, over the course of a pandemic, which big companies took specific kinds of thoughtful action, and how often those actions corresponded with my previous impression of a given corporation. Trader Joe’s and American Airlines disappointed me; Delta, Alaska, and NCL have earned a great deal more of my esteem.

I have a long memory, and I’m the kind of traveler happy to pay a premium to support my values. Here’s hoping some pandemic-era changes in the aviation industry remain, and that the skies stay a little friendlier in the future.

10 hour airport layover teaches me: to covet Eames Lounge chairs

The up side to using airline miles to join your spouse at an international conference is paying a mere $18.10 for a Business Class ticket to the UK. The down side? A layover stretching just over 10 hours.

Being a glass half full type, I’ll get back to the positive: tickets in international Business Class get you access to premium lounges. The dreadful reverse?

DFW Lounge Eames chair - 1Now I wish I had a very expensive Eames Lounge chair and Ottoman of my very own.

American Airlines (AA) Admiral Club lounges, at least those at DFW, are known for having a few of these classic, Mid-Century Modern pieces of furniture.

DFW Lounge Eames chair row - 1Love or hate the looks, these are some radically comfortable chairs.

I spent at least six hours in one Eames Lounge chair or another this July as I “enjoyed” the comforts of DFW airport and visited all four Admirals Club locations therein. It made for a pretty solid product test. Having viewed the iconic seats previously in museums and catalogues, it was fun to take one for a spin.

DFW Lounge Eames chair ottoman - 1No part of my body hates any other part when I sit in an Eames Lounge. Try not to judge that statement if you don’t live with chronic pain. That’s a damn fine chair.

Not familiar with the groundbreaking and multidisciplinary work of designing duo Charles and Ray Eames during the 20th Century? Get an overview on Wikipedia or go straight to the goods at their official site, Eames Office.

For my favorite thing they ever did, view their nine minute short film, Powers of Ten. It’s on YouTube. When I wanted to show it to my children, I found it on DVD at the local library.

10 hour airport layover teaches me: airport showers are awesome & often accessible

If you’ve never stepped foot in an airline lounge, you might not know that some of them have shower facilities. That isn’t very important for most of us who take the occasional domestic flight, but it can be a real game changer after a red eye or when laying over before an international long haul.

img_7364You don’t need a First Class ticket to use an airport shower facility, though you’re more likely to gain access for “free” if you spent a lot more for your ticket. At DFW, for example, the Minute Suites Terminal D location–a nap cubicle “hotel” past security in the airportalso sells shower passes with no private suite rental required.

Expect to pay around $30 to buy access to a fee-based airport shower facility, or around $50 per traveler if you’re purchasing access to an airline lounge like the American Airlines Admiral’s Club I used at DFW.

I probably wouldn’t have paid for a shower during my ten hour layover in July, but, having taken one in part to kill time after I’d visited every terminal and viewed all of the public art in DFW’s brochure, I would consider paying for a shower the next time I’m spending more than a few hours cooling my heels en route.

For me–an introvert with arthritis–I got about equal pleasure from two separate aspects of this experience. First, being totally alone in a room after hours of being in public. Second, the nice, warm shower itself, which always does some good at easing my joint pain.

DFW Terminal A Admiral’s Club shower

img_7366img_7367Can you ever feel really, REALLY unhappy when looking at a pile of fluffy white towels someone else has placed for your comfort and convenience? I can’t!

Everything you need comes with the key to the private shower room at the Admiral’s Club-DFW Terminal A location. Ask at the front desk to get access.

Shampoo, shower gel, Q-tips, and cotton balls are in place in the room, ready for your use. I used my own, of course, since sensitive skin is another fact of my life, but the products offered weren’t overly perfumed. This is a reasonably safe space/experience for those of us who get headaches from strong fragrances.

DFW Admiral Lounge AA shower - 1There were more towels than I needed, enough that I might ask, next time, for just what I would plan to use to save the water/energy of washing untouched linens. The space was quite scrupulously clean. There’s also a luggage rack to keep your suitcase above* the damp, and a hairdryer if you want it.

Since I was feeling quite well, I forgot to ask if there were accessible showers, but either they all are in this Admiral’s Lounge, or I just happened to get one that was. It had a fold down bench in the shower enclosure and an adjustable height hand shower wand in addition to the rain shower head. You won’t lose out on luxury if you just need grab bars sometimes, like me.

If you can’t stand at all, you might need to ask the staff to lower the hand shower to an appropriate height on your behalf. Mine was set way up at the top of its range when I walked in.

London Heathrow AA Arrivals Lounge shower

In addition to the Admiral’s Club shower at DFW, I took advantage of the same perks included with my First/Business ticket, purchased with Alaska Airlines frequent flier miles on AA, and visited the American Airlines Arrivals Lounge after retrieving my checked bag at London-Heathrow (LHR).

LHR Arrivals Lounge AA shower - 2LHR Arrivals Lounge AA shower - 3

LHR Arrivals Lounge AA shower toiletries - 1Though without a doubt the more hygienically important shower I enjoyed during the trip, the Heathrow shower room was smaller, less well appointed with little extras, and decidedly not accessible. (Again, I failed to ask specifically for a stall equipped for mobility impairments, so this is what you get without asking for special treatment.)

LHR Arrivals Lounge AA shower - 1There was no luggage rack in the compact LHR Arrivals Lounge shower room, leaving me to wedge my full size carry on next to the sink on the lavatory counter itself. I had checked a mid-size rolling suitcase, which you can see standing on the floor beneath the counter and blocking the exit door in my photo.

Perhaps there was luggage storage somewhere else for those who pack heavily, because there certainly wasn’t space in the shower room for large checked bags!

It was as clean as you would expect, however, and made the transition from night flight to the Tube less stressful than it might have been in spite of temps in the 90’s on London’s non-air-conditioned subway cars.

 

Dublin, Ireland 51st & Green Lounge shower

Upon my return from the United Kingdom to the USA, laying over at Dublin (DUB) airport, the 51st & Green Lounge, post security, was free for USA-bound Business and First Class customers, but accessible to anyone willing to pay the €39 entrance fee.

DUB departure Lounge 51st and Green shower - 1Shower use is included in the price, but there is just one accessible stall available, and it is combined with the only wheelchair accessible toilet in the space.

img_7478 This accessible bathroom/shower—also serving as the sole baby changing space— is in a different area than the main restrooms, also off the main entrance hallway but a bit further along from the front door. Thankfully, this made it a bit closer to the lounge’s seating areas. The primary restrooms felt like a real trek as my arthritis acted up during my wait.DUB departure Lounge 51st and Green showers - 1

Knowing that no other handicapped toilets were available if I opted to use the shower made someone with generally good mobility like me hesitate to even consider taking one, though I was having noticeable symptoms even before my nine hour flight home and the hot water might have felt good. There was another passenger in the lounge who appeared to be confined to a wheelchair when I was there, reinforcing my feeling that taking an unnecessary shower would be a bit selfish.

The standard shower room looked reasonably spacious for my purposes, but it didn’t have a safety hand rail. With a knee acting up that day, it didn’t seem worth taking a risk.

Fortunately, it was neither a blazing heat wave such as I suffered in London, nor a double digit hours layover like my time in Dallas, so foregoing a test of the 51st & Green shower facilities an hour after I’d left my Irish hotel was no real sacrifice, except to my ability to share the experience with readers here. There are few reviews of this particular shower, but most USA bound flights from Ireland leave in the morning, so perhaps the demand is simply low, and a single stall is adequate.

The 51st & Green Lounge was lovely, very new, and everything else was to a high standard, though, leading me to expect the showers would measure up.

*Though the shower drained properly and no water spilled out of the enclosure or anywhere near my luggage, I would advise travelers to always assume the worst with unknown plumbing and place all belongings somewhere high and dry, just in case.

I thought I was going to see a man laden with bags die in front of me on the London Underground. Ugh!