10 hour airport layover teaches me: respect for DFW Ambassadors

DFW Ambassadors are airport information employees well qualified for their customer service jobs.

How often do you think about modern air travel and equate it with kindness, respect, patience, and professionalism? Speak to a few DFW Ambassadors, and you might begin to lean in that direction.

That was my experience when I sought airport information in Dallas-Ft Worth in July of 2018.

airport information display boardIt’s more popular to spread videos of Airlines Behaving Badly and Flight Attendants Gone Rogue, not to mention Passengers Punching Each Other, but that stuff just makes for salacious headlines.

My blog will probably never garner millions of views, in part because I’d prefer to highlight useful DFW airport employees who staff information kiosks and answer questions for average travelers who never go viral. Without a 10 hour layover to attempt to fill with meaningful activity, I probably wouldn’t even have spoken to any of these folks. I’m happy that I did engage with a few. Continue reading

10 hour airport layover teaches me: to covet Eames Lounge chairs

The up side to using airline miles to join your spouse at an international conference is paying a mere $18.10 for a Business Class ticket to the UK. The down side? A layover stretching just over 10 hours.

Being a glass half full type, I’ll get back to the positive: tickets in international Business Class get you access to premium lounges. The dreadful reverse?

DFW Lounge Eames chair - 1Now I wish I had a very expensive Eames Lounge chair and Ottoman of my very own.

American Airlines (AA) Admiral Club lounges, at least those at DFW, are known for having a few of these classic, Mid-Century Modern pieces of furniture.

DFW Lounge Eames chair row - 1Love or hate the looks, these are some radically comfortable chairs.

I spent at least six hours in one Eames Lounge chair or another this July as I “enjoyed” the comforts of DFW airport and visited all four Admirals Club locations therein. It made for a pretty solid product test. Having viewed the iconic seats previously in museums and catalogues, it was fun to take one for a spin.

DFW Lounge Eames chair ottoman - 1No part of my body hates any other part when I sit in an Eames Lounge. Try not to judge that statement if you don’t live with chronic pain. That’s a damn fine chair.

Not familiar with the groundbreaking and multidisciplinary work of designing duo Charles and Ray Eames during the 20th Century? Get an overview on Wikipedia or go straight to the goods at their official site, Eames Office.

For my favorite thing they ever did, view their nine minute short film, Powers of Ten. It’s on YouTube. When I wanted to show it to my children, I found it on DVD at the local library.

10 hour airport layover teaches me: airport showers are awesome & often accessible

If you’ve never stepped foot in an airline lounge, you might not know that some of them have shower facilities. That isn’t very important for most of us who take the occasional domestic flight, but it can be a real game changer after a red eye or when laying over before an international long haul.

img_7364You don’t need a First Class ticket to use an airport shower facility, though you’re more likely to gain access for “free” if you spent a lot more for your ticket. At DFW, for example, the Minute Suites Terminal D location–a nap cubicle “hotel” past security in the airportalso sells shower passes with no private suite rental required.

Expect to pay around $30 to buy access to a fee-based airport shower facility, or around $50 per traveler if you’re purchasing access to an airline lounge like the American Airlines Admiral’s Club I used at DFW.

I probably wouldn’t have paid for a shower during my ten hour layover in July, but, having taken one in part to kill time after I’d visited every terminal and viewed all of the public art in DFW’s brochure, I would consider paying for a shower the next time I’m spending more than a few hours cooling my heels en route.

For me–an introvert with arthritis–I got about equal pleasure from two separate aspects of this experience. First, being totally alone in a room after hours of being in public. Second, the nice, warm shower itself, which always does some good at easing my joint pain.

DFW Terminal A Admiral’s Club shower

img_7366img_7367Can you ever feel really, REALLY unhappy when looking at a pile of fluffy white towels someone else has placed for your comfort and convenience? I can’t!

Everything you need comes with the key to the private shower room at the Admiral’s Club-DFW Terminal A location. Ask at the front desk to get access.

Shampoo, shower gel, Q-tips, and cotton balls are in place in the room, ready for your use. I used my own, of course, since sensitive skin is another fact of my life, but the products offered weren’t overly perfumed. This is a reasonably safe space/experience for those of us who get headaches from strong fragrances.

DFW Admiral Lounge AA shower - 1There were more towels than I needed, enough that I might ask, next time, for just what I would plan to use to save the water/energy of washing untouched linens. The space was quite scrupulously clean. There’s also a luggage rack to keep your suitcase above* the damp, and a hairdryer if you want it.

Since I was feeling quite well, I forgot to ask if there were accessible showers, but either they all are in this Admiral’s Lounge, or I just happened to get one that was. It had a fold down bench in the shower enclosure and an adjustable height hand shower wand in addition to the rain shower head. You won’t lose out on luxury if you just need grab bars sometimes, like me.

If you can’t stand at all, you might need to ask the staff to lower the hand shower to an appropriate height on your behalf. Mine was set way up at the top of its range when I walked in.

London Heathrow AA Arrivals Lounge shower

In addition to the Admiral’s Club shower at DFW, I took advantage of the same perks included with my First/Business ticket, purchased with Alaska Airlines frequent flier miles on AA, and visited the American Airlines Arrivals Lounge after retrieving my checked bag at London-Heathrow (LHR).

LHR Arrivals Lounge AA shower - 2LHR Arrivals Lounge AA shower - 3

LHR Arrivals Lounge AA shower toiletries - 1Though without a doubt the more hygienically important shower I enjoyed during the trip, the Heathrow shower room was smaller, less well appointed with little extras, and decidedly not accessible. (Again, I failed to ask specifically for a stall equipped for mobility impairments, so this is what you get without asking for special treatment.)

LHR Arrivals Lounge AA shower - 1There was no luggage rack in the compact LHR Arrivals Lounge shower room, leaving me to wedge my full size carry on next to the sink on the lavatory counter itself. I had checked a mid-size rolling suitcase, which you can see standing on the floor beneath the counter and blocking the exit door in my photo.

Perhaps there was luggage storage somewhere else for those who pack heavily, because there certainly wasn’t space in the shower room for large checked bags!

It was as clean as you would expect, however, and made the transition from night flight to the Tube less stressful than it might have been in spite of temps in the 90’s on London’s non-air-conditioned subway cars.

 

Dublin, Ireland 51st & Green Lounge shower

Upon my return from the United Kingdom to the USA, laying over at Dublin (DUB) airport, the 51st & Green Lounge, post security, was free for USA-bound Business and First Class customers, but accessible to anyone willing to pay the €39 entrance fee.

DUB departure Lounge 51st and Green shower - 1Shower use is included in the price, but there is just one accessible stall available, and it is combined with the only wheelchair accessible toilet in the space.

img_7478 This accessible bathroom/shower—also serving as the sole baby changing space— is in a different area than the main restrooms, also off the main entrance hallway but a bit further along from the front door. Thankfully, this made it a bit closer to the lounge’s seating areas. The primary restrooms felt like a real trek as my arthritis acted up during my wait.DUB departure Lounge 51st and Green showers - 1

Knowing that no other handicapped toilets were available if I opted to use the shower made someone with generally good mobility like me hesitate to even consider taking one, though I was having noticeable symptoms even before my nine hour flight home and the hot water might have felt good. There was another passenger in the lounge who appeared to be confined to a wheelchair when I was there, reinforcing my feeling that taking an unnecessary shower would be a bit selfish.

The standard shower room looked reasonably spacious for my purposes, but it didn’t have a safety hand rail. With a knee acting up that day, it didn’t seem worth taking a risk.

Fortunately, it was neither a blazing heat wave such as I suffered in London, nor a double digit hours layover like my time in Dallas, so foregoing a test of the 51st & Green shower facilities an hour after I’d left my Irish hotel was no real sacrifice, except to my ability to share the experience with readers here. There are few reviews of this particular shower, but most USA bound flights from Ireland leave in the morning, so perhaps the demand is simply low, and a single stall is adequate.

The 51st & Green Lounge was lovely, very new, and everything else was to a high standard, though, leading me to expect the showers would measure up.

*Though the shower drained properly and no water spilled out of the enclosure or anywhere near my luggage, I would advise travelers to always assume the worst with unknown plumbing and place all belongings somewhere high and dry, just in case.

I thought I was going to see a man laden with bags die in front of me on the London Underground. Ugh! 

Take advantage of services offered: treat yourself like a friend

Using myself as an object lesson once again, I’ll remind anyone with a less than perfectly functioning self to make use of the services that are offered to you. More than that, be proactive, and request what you need.

It’s amazing how many ways there are to make the trials of modern travel easier, but also amazing how loathe some of us can be to ask for help.

Today’s case in point: having a difficult joint act up while waiting in the Dublin Airport 51st & Green airside (past security) Lounge. This is a lovely, bright airport lounge. There are quite a few worse places to pass a few hours. Its design, meant to evoke the Neolithic tomb Newgrange, immediately made both myself and my husband think of 2001: A Space Odyssey when we (on separate occasions) entered.

Evocative–and attractive–as the long, white entry corridor is, it’s enough to strike fear into the heart (or knee, foot, hip) of an individual struggling to walk without pain. The toilets are 2/3 of the way down, back by the reception desk. Sigh.

I thought about going to ask for a wheelchair escort when the pain struck, then sat down, determined to ignore yet another annoying infirmity. Then I had this thought: if my husband were here, he would demand help for me, because he thinks I deserve it. And he’s right!

If I were watching a loved one struggle with pain, even mild pain, I would seek help, and I would insist s/he make use of it. Why should I do any less for myself?

Am I suggesting that I’m the center of the Universe, that everything revolves around me and my needs? Well, no. But I would argue that treating myself as less than I would a friend or casual acquaintance isn’t brave or valiant, it’s unloving and unwise.

Self advocacy doesn’t equate to self indulgence.

Early arrival to Iceland’s KEF (Reykjavik) airport should be followed by a trip to the pool

Flights from the USA to Iceland typically arrive at KEF very early in the morning.

Though KEF is often referred to as “Reykjavik” airport for marketing purposes, it is actually 45 minutes outside the capital in the city of Keflavik. There is a smaller city airport that handles short flights from Reykjavik proper, but that is irrelevant to most international visitors except, perhaps, those from Greenland.

“Very early” on my two flights to Iceland meant before 6 am. At least in June unlike March, this was after sunrise.

Food & transport from the airport

KEF is a fairly nice airport. It is modern and well designed. Though it could use more water bottle filler fountains. Iceland, however, is a tiny island nation with a population of just a few hundred thousand people.

Keflavik isn’t New York City. This isn’t a 24 hour kind of town. Even Reykjavik itself, where the majority of the nation’s citizens live, doesn’t offer too much for the tourist before 8 or 9 am.

Sporty types who don’t suffer jet lag so badly could take a lovely walk or hike. Nature, in June, is open 20+ hours per day.

The wrong way to arrive: witless & unprepared

On our first visit, the kids and I rode the FlyBus from the airport to our hotel. Naturally, our room wasn’t ready yet just past 8:00. After all, typical check in times are in the early afternoon.

We sat in the lobby staring dumbly at the poor receptionist, and she did get us into our room by about 9:30 am. It was a miserable first couple of hours in a new place, however.

Icelandic pastry

A typical Icelandic pastry, according to our favorite tour guide, Steinthor

The kids were too tired to even go in search of pastries when the receptionist suggested a bakery nearby!

Better alternative: ready to meet bodily needs

Having a much better idea of what to expect upon arrival, I planned more wisely for our second trip to Iceland. Of course, it helped that it was just me and my now teenaged son. He’s reached a stage of offering more help than he requires, especially when it comes to schlepping heavy luggage about.

I was going to rely upon public transit options again, but decided on a rental car at the last minute.

We could have reached a public pool via mass transit and reasonable walks, but it would have been one nearer our lodging and after taking the FlyBus away from the airport.

Rental car freedom

The forecast called for chilly days (in the low 40’s F) and plenty of clouds and rain… in mid June.

There was also a museum I’d wished to visit on the first go ’round that remained just as difficult to access without a car. It was so tantalizingly close to the airport… but the city bus only ran from there back to Hafnarfjördur and Reykjavik every two hours. Missing it would mean a very expensive taxi ride, in the ballpark of the auto rental cost, or an unacceptably long wait.

If I found myself so exhausted from the flight that I couldn’t drive safely, I determined we would nap in the car for an hour or so before leaving the grounds of the airport. I felt better having a backup plan in place, even one in which I felt like a bit of a vagabond.

Even if you dislike driving a strange car in a foreign country, it is pretty manageable in Iceland. Traffic is light, eliminating the thing I hate most about driving near my suburban home in the USA.

Icelandic drivers rank, en masse, somewhere in the middle of the pack I’ve experienced worldwide for road manners; they aren’t as courteous as Oregonians, but behave less aggressively than New Yorkers. There’s none of the insanity of Rome or Israel.

While road signs are in Icelandic and can throw you for a loop, most turns on major roads are roundabouts, so you can just keep circling while your child navigator figures out the way, or rely upon the GPS who will mangle the Icelandic language for all s/he/it is worth so you can enjoy a good laugh while you are circling the rotary for the fourth time.

Between Iceland’s major airport and capital, road conditions are good. Consider that “possible weather events excepted,” of course, but, even in Iceland, those are somewhat less risky in June.

Breakfast at KEF: not many options

I’d already determined from my online research that buying an espresso and sandwich or pastry on site before heading out would be our likeliest spot for a very early breakfast. There is a Dunkin’ Donuts branded cafe after customs at KEF arrivals, co-located with a convenience store.

Dunkin’ Donuts didn’t open until 8:00. The people of New England will be outraged when they learn of this. Dunkin’ Donuts is bizarrely popular where I live.

Joe & the Juice was doing a brisk business, though, and it was also quite near the car rental kiosks. A turkey and pesto sandwich (hold the mozzarella for DS’s lactose intolerance) helped kick start our groggy metabolisms. Yeah, the espresso helped a bit, too! A packaged caramel muffin proved a necessary adjunct for the voracious teen.

The museum was only 15 minutes or so from KEF, but it didn’t open until 8 am. Even taking our tiiiiiiiiime at the airport, we would be at least an hour earlier than the door opened. Plus, I knew I’d feel grungy and sore after sleeping in a cramped Icelandair Economy seat.

Note: the seats have really gone downhill on Icelandair between Boston and Keflavik. I think this was the worst seat I’ve ever had for legroom. I was disappointed, remembering this otherwise nice airline as much, much better a few years ago!

Does jet lag wash off?

The solution was the local pool, Reykjanes Swimming Center/Waterworld. It was only about ten minutes from the airport, and that includes time spent driving around a construction project that barred the GPS’s suggested route. Note: this is easy driving, too, with very light traffic. I hate using rental cars, but hardly minded it, even jet lagged, stiff and sore, and in a city I’d never visited before.

Americans, take note: this is more like your local YMCA pool than the “Waterworld” name might imply. Yes, there is one waterslide and a children’s activity room indoors, but both of those were closed during our 7 am visit. The facilities were quite nice and up to date, but nothing like a theme park.

There are a few major benefits to hitting the pool first thing. For me, having a chance to wash my hair before sightseeing was a big one. My morning shower is an integral part of my waking up ritual. It helps me to feel like myself.

Next in importance to me is having somewhere to go before I can check in to my hotel anyway. I’m not a skulker or “see what I can get away with” kind of a person. I’m careful and rule abiding. I don’t want to nap by the side of the road or in an airport, but I’m also not up to much more than a good nap after a night flight.

Visiting an Icelandic city pool offers a great insight into what regular, everyday life is like for people here. It isn’t just hardcore lap swimmers and toddlers taking lessons like I’d see on a weekday morning at my local YMCA. Icelanders are socializing and meeting up in the water.

There were more retirees represented than any other age group at this hour and in this neighborhood, though.

The abundance of cheap geothermal energy from the volcanic activity underfoot means outdoor pools are heated to comfortable temperatures no matter how cold the air temperature is that day. In addition to a moderately warm heated pool (cooler on the lap swimming side), there have been multiple hot tubs (locally translated as “hot pots”) at each facility I’ve visited as well.

Waterworld had three: 36-39 C in both shallow and deep varieties and 41-43 C with the deeper sitting depth.

I believe there was also a cold plunge pool, but the object I guessed to be such wasn’t labeled with a sign and there was no temperature posted to help me confirm my guess. One guy climbed into whatever that was, however.

Having traveled with so much discomfort up front that I failed to raise my arms high enough for the TSA cancer inducer body scanner to clear me as a terrorist threat, I was less than limber upon arrival. I spent every minute past the safety briefing of my too-short-for-a-night’s-sleep five hour flight in fitful sleep, but it wasn’t restorative. I struggled to reach my feet for the required soapy shower before going into an Icelandic pool.

At that point, the hot pots offered unmitigated bliss.

While our two night stopover in Hafnarfjördur, Iceland, was designed primarily to ease my travel related pain and jet lag (i.e., it wasn’t intense or highly scheduled), I do believe that hitting the pools provided a soothing balm to both of these maladies.

Warm water is obviously going to ease joint pain. So does reducing one’s experience of gravity due to buoyancy, of course. But the effect upon jet lag was just as profound and somewhat less expected. I suppose the combination of light exercise and being outdoors under the sun in the morning explains most of it.

Read more about what foreigners should expect at an Icelandic public swimming pool, especially for those of us with mild mobility impairments who wonder about handicapped or otherwise accessible accommodations in the facilities.