10 hour airport layover teaches me: respect for DFW Ambassadors

DFW Ambassadors are airport information employees well qualified for their customer service jobs.

How often do you think about modern air travel and equate it with kindness, respect, patience, and professionalism? Speak to a few DFW Ambassadors, and you might begin to lean in that direction.

That was my experience when I sought airport information in Dallas-Ft Worth in July of 2018.

airport information display boardIt’s more popular to spread videos of Airlines Behaving Badly and Flight Attendants Gone Rogue, not to mention Passengers Punching Each Other, but that stuff just makes for salacious headlines.

My blog will probably never garner millions of views, in part because I’d prefer to highlight useful DFW airport employees who staff information kiosks and answer questions for average travelers who never go viral. Without a 10 hour layover to attempt to fill with meaningful activity, I probably wouldn’t even have spoken to any of these folks. I’m happy that I did engage with a few. Continue reading

Pain makes me less approachable; pain makes you like me less

When I’m in pain, I am certain that I’m less receptive to the good in the world around me.

A recent study showed that it is possible to diagnose depression remotely by analyzing the photos people post to social media. Depressed people view the world so differently, their acts of self-expression change.

Along similar lines, I’ve noticed that I view people around me in a different light when my chronic pain flares. I’ve caught myself cynically judging the sincerity of a smile on a woman’s face, or angry at a pedestrian for his freedom to walk presumably without pain.

This isn’t my natural personality. I have a sincere love for—and trust in the goodness of—humanity that my darling husband finds charmingly(?) naive.Untitled

I like to joke that I’m a functional misanthrope, but that’s got more to do with my introversion and some social anxiety than any real disdain for humanity. I am overjoyed by the heights of human achievement. I believe that we, as a species, will persevere and do wonderful things.

That’s my perspective. That’s who I really am.

Pain, however, distorts my every impression.

And, I’m less likeable when I’m in pain. Continue reading