10 hour airport layover teaches me: respect for DFW Ambassadors

DFW Ambassadors are airport information employees well qualified for their customer service jobs.

How often do you think about modern air travel and equate it with kindness, respect, patience, and professionalism? Speak to a few DFW Ambassadors, and you might begin to lean in that direction.

That was my experience when I sought airport information in Dallas-Ft Worth in July of 2018.

airport information display boardIt’s more popular to spread videos of Airlines Behaving Badly and Flight Attendants Gone Rogue, not to mention Passengers Punching Each Other, but that stuff just makes for salacious headlines.

My blog will probably never garner millions of views, in part because I’d prefer to highlight useful DFW airport employees who staff information kiosks and answer questions for average travelers who never go viral. Without a 10 hour layover to attempt to fill with meaningful activity, I probably wouldn’t even have spoken to any of these folks. I’m happy that I did engage with a few. Continue reading

Key Straps save my stuff: how Tom Bihn’s bags keep arthritic fumblefingers from ruining my day

In other posts, I’ve referred to the way Tom Bihn bags often make my life better. I want to expand upon that point lest I sound like a mere company shill.

Tom Bihn PCSB and Cafe Bag with Sunday Afternoons hat on hotel desk

Tom Bihn bags and Sunday Afternoons hat

Today I’ll talk about how one “key” feature of this particular brand helps me stay organized and deal with the ongoing issues of a chronic medical condition. I’m talking about removable Key Straps that can be attached to O-rings integral to Tom Bihn bags and many other anchors on luggage or in hotel rooms.Tom Bihn Clear 3D Organizer attached with Key Strap to handicapped rail in hotel bathroom

Key Straps are the “key” feature

I carry a Cafe Bag ($70, size: Medium, color: Original/black Halcyon with Wasabi lining) almost every day, sometimes swapping it out for a Travel Cubelet ($40) or my Packing Cube Shoulder Bag (PCSB, $34) when I travel light. My Cafe Bag is generally fitted out with six separate Key Straps at once, each serving a unique function.

Tom Bihn yellow Key Strap on Cafe BagKey Straps ($5) come in 8-inch and 16-inch lengths, and are currently offered in seven colors. Many of mine are the older style, sewn from folded Dyneema/Halcyon nylon fabric. Newer Key Straps are made of webbing instead. Key Straps come in two varieties: with a snap hook on both ends, or a snap hook on one end with an O-ring on the other.

Additional Tom Bihn accessories that go virtually everywhere with me include:

  • Clear Organizer Wallet ($17) for cash on Wasabi TB Key Strap
  • Coach purple leather card wallet on Steel/grey TB Key Strap
  • Solar/yellow TB Key Strap left empty for… my keys!
  • Pocket Pouch ($10) in Aubergine with Wasabi lining for lip balm attached with its own integrated clip
  • Eagle Creek pouch on Ultraviolet TB Key Strap
  • Aubergine Small Q-Kit ($18) on Iberian/red TB Key Strap for medication
  • Wasabi Mini Q-Kit ($15) on Wasabi TB Key Strap for electronic charging cables and earbuds
  • Clear pouch with red back for paper and longer objects I want to carry, often including a checkbook, a full length emery board (nail file), or a passport

I attach non-Bihn items by various methods. You can see the Key Strap snap hooks attached to a key ring on my card wallet and a fabric loop on my Eagle Creek purple pouch in my detail photos. The integrated O-rings and detachable Key Straps are tiny things that make a tremendous functional difference in my Tom Bihn satchel, but these accessories play very nicely with other brands.

By designing modular pockets, pouches, and parts for the end user to attach or not with separate Key Straps, every bag can be customized precisely for its specific purpose. This works really well for me.

Continue reading

Spring Break: a great time to tell kids, “I’m glad you’re here”

Spring Break is winding up in our neck of the woods, and it brings up a pet peeve I’ve written about before: messages in popular culture that suggest children are an annoyance, or a burden, more than integral parts of our families and society.

Of course, I understand that a week at home with kids one usually sends off to school can disrupt orderly routines. It requires scrambling for babysitters or fun activities to fill unaccustomed hours. That presents an element of inconvenience, especially for those who can’t take the same days off of work to spend time relaxing with the freed children.

Calendar spring break - 1The disconnect between today’s school calendars and the dual working parent/single parent households that make up most American families doesn’t make the children themselves the problem.

Try to find a moment to tell your kids so, even if you think they’ll roll their eyes or believe you’ve gone batty. It’s good for them to hear it said.

It’s good for us to say it, too.

It’s easy to get caught up in life’s buffeting winds of distractions and disappointments. Kids are beholden to us adults for everything: shelter, food, toys, and a sense of where they stand in the world. Don’t forget that last bit in the struggle to optimize the tangible needs.

Mom hugI tell my kids I love them, but I also say how much I like them for who they are, no matter how different from me, and even when* those differences cause us to disagree.

They’ve heard me get angry at “back to school” sale ads that suggest parents rejoice once the brats are out of their hair. I reject those offensive notions, and I tell my kids so. Kids deserve better than that, just because they’re human beings, and even when their vacation weeks disrupt our schedules.

Spring Break this year at our house did include my sending them out to dinner and a movie with Grandma so that a group of moms could join me for a ladies’ literature evening. I know I’m fortunate to have willing family members available to give me a few hours off; I’m grateful for that.

My mom did bring our young friend, The Scholar, along for the evening together with my boys. Since The Scholar’s mother wouldn’t have been able to attend otherwise, this was a gracious favor on Mom’s part.

That brings up one other option for showing kids during school breaks that they are valued by caring adults: make the offer to help another parent fill some of those hours if you’ve got a bit more bandwidth free.

Children thrive when a variety of adults show them consideration and make time for them. Society thrives when all of our children are well cared for.

CrocusI’m not sure it’s the village that matters; I think it’s all about the tribe.

It’s amazing how tiny an effort can make the world a better place for someone else. I live in certainty that every child deserves at least that much.

*Not so much during a fight, say, do I remember to be so gracious, but I try to get the message across the rest of the time, so the good things overwhelm family squabbles. I’m no saint!

**She’s another home educated child whom I tutor in math because my talents differ from those of her mother.

Parking lot rescue: prepared citizens can help themselves and others

Picture a silver sedan in a bustling Trader Joe’s parking lot.* Two ladies—perhaps a mother and her adult daughter?—are huddled to one side of the closed trunk, but at the hinge end of the lid instead of the part that opens.

I walked right past them to unload groceries into my van. I was parked in an adjacent space. When I finished putting my things away, I noticed that the ladies hadn’t moved. Their heads were together. It looked like they were trying to solve a problem.

I asked if they needed any help.

Rescue scenario: a trapped set of keys

Here’s what they told me: the younger lady dropped her keys as she pushed down on the lid to close her trunk. The falling keys became trapped between the trunk and its lid. Without the keys, she couldn’t unlock and release the lid in order to free… the keys!

This sedan didn’t have a button inside to release the trunk. It didn’t have a fold down rear seat that opened into the trunk. Even a lady’s slim fingers were too thick to reach fully into the space where the keys were trapped.

It turned out that more was required than simply fishing them out. The keys were actually being pinched between two different parts of the car.

While I was hearing this explanation, another passer-by asked if he could assist.

An aside: This is my America! We help each other in times of crisis.

The ladies filled him in on the scenario while I grabbed the first vaguely tool-shaped object in the back of the van: a 12″ ice scraper. The flat edge could slide between the lid and trunk. They went to work trying to dislodge the keys.

While the original pair and the new helper made this attempt, I delved deeper into the array of equipment I keep in the van for emergencies.

Ammo can in the van: a tool box

Here’s a peek at a collection of useful tools in my vehicle at all times. It’s part of my personal ethos to be prepared. Some gear is switched out seasonally—like the larger SnoBrum† and a full size shovel—but these items never leave the van. Continue reading

Rescue! Lost dog finds his way home

There won’t be too many posts that I begin like this: I was a hero this morning before breakfast.

I’m being hyperbolic*, of course. I was merely helpful. I did, however, have the opportunity to ease a lost little dog’s obvious anxiety, then find his way home, and I did it before drinking my coffee.

I’m pretty sure the dog felt I was heroic.

I was startled by a flash of movement outside the back door. It’s a private, fenced yard where no one should be at 7:30 on a weekday morning. There was a little white dog padding anxiously along the perimeter of the house and yard, shivering and unhappy.

He walked up to the patio door. His eye contact said, “I see you, lady, and I’m meant to be in there with you. Why aren’t you saving me?

I called out to the rest of the household.

“Have you seen this dog before? He looks lost.”

Response: “Are you sure it’s not a cat?”

A fair number of neighborhood cats perch on the fence, but, no, this guy is a small white dog with some black markings and a powder blue collar.

I’m not a veterinarian or anything, but I felt confident stating this was a dog.

Someone more interested in dogs than I went out slowly and spoke kindly to him, but it was pretty obvious this frightened the little animal more. I was still the recipient of a lot of canine eye contact.

“Yes, lady, I’m looking at you.”

I never thought I had any dog whispering (canine telepathy?) powers before today, but I trust my interpretation.

We offered a bowl of water and someone went looking for an appropriate treat to lure him close enough to read his tags.

With a sigh, I sat down on the cold ground and the shivering pup edged his way nervously around the dog lover–sitting still and patient on a patio chair, hoping to help–and right into my lap.

The dog’s body language said it all:

Finally.”

Deep sigh.

I am allergic to dogs, so I usually speak to them politely while avoiding physical contact. They often resent my abject failure to pet (clearly knowing it is their due for having the grace to be domesticated and accept the often thankless task of being man’s best friend.)

Today, there could be none of that.

With my reassuring warmth relieving the chill of the morning, the tags on his collar were read, a neighbor’s phone number discovered, and, a few minutes later, a joyful reunion with a family member orchestrated.

His name is Buddy, and he was a rescue, and he is afraid of men. I know a few humans who share similar characteristics.

So I was Buddy’s hero this morning, bright and early, before my coffee. Like most moms, I live to serve. (Sort of, and with a bit of a giggling snort for that overblown statement.)

At least it is fair to say that, as a mom, I work to meet the needs of those smaller and less powerful than myself every day. Today, that small being was Buddy. Happy as he was to see his family, he definitely threw me a backwards glance. He was grateful that I eventually listened to him, and gave him what he needed.

I don’t know why Buddy picked me to be his hero this morning, but I was pleased to find I could rise to the task, allergies and all. Rarely are we so graciously asked when we are called to serve.

* Hyperbolic as an adjective relating to exaggeration, of course, but wouldn’t it be funny if I meant “being like a curve that is formed by the intersection of a double right circular cone with a plane that cuts both halves of the cone?” Even more fascinating: Merriam Webster states the the first definition predates the geometric one by more than a century (15th century vs. 1676.) Can that really be true? I feel that a great deal more research into this word is now warranted.