My search for a replacement insulated food jar when Thermos dropped the ball
I bought Thermos brand food jars in 2010, then again in 2015. These 10- and 16-oz jars have interchangeable lids and have served me well enough for a decade. After 10 years, however, I’m down to six jars and four lids having purchased seven in total between the two sizes.
You can find reviews out there by people who have done scientific measurements of heat retention over time in this type of container, but my requirements are very simple. To wit, if I send a hot meal to school or work in the morning with my loved one, does the food stay warm and enjoyable until lunchtime?
Venerable Thermos brand no longer signifies quality
My first choice would’ve been keeping my existing jars in service with a few new replacement lids. Thermos in September 2020 replied to my email query, however, saying that I was out of luck. Thermos discontinued my jar model(s), and they have no replacement lids to offer.
I made it clear I would purchase lids if necessary, and that I was not asking for extended warranty coverage for old products. Thermos customer service appeared to give little attention to the details of my query; they don’t seem to care about my business.
I got a boilerplate email response indicating only that one item of the two I’d mentioned with model numbers and dates of purchase was out of production, and welcoming me to peruse their current offerings to find my own replacement. No notice was given to my specific question about sustainability or offering replacement parts in the longer term. No attempt was made to point me to the closest current model that might meet my needs.
Total customer service fail by Thermos!
Lids without plastic inside may be a healthier choice
Seeking a totally new product, I discovered that there was no Thermos food jar listed on their consumer site that day with stainless inside the molded plastic lid where it will touch the heated food therein.
BPA free plastic is a red herring; all plastic in contact with warm food should be viewed with caution, but not paranoia. The health effects of plastic use with hot food remain dubious yet suspect. Read up on this case of regrettable substitutes in National Geographic.
Instead of focusing on quality or innovation, Thermos seems to be competing with no-name international brands offering cheap products designed to fail and be quickly replaced. Today’s Taiyo Nippon Sanso* owned Thermos brand is obviously a poor fit for my eco-conscious, health-conscious consumer preferences.
LunchBots Thermal is the best insulated food jar for my family as of 2020
The best insulated food jar for my family turned out to be a LunchBots Thermal. I bought two, in September, 2020—one 12 oz and one 16 oz—from Amazon. I paid retail price, but I did use an Amazon coupon to save a few dollars off the order.